{"id":461,"date":"2015-03-10T19:28:57","date_gmt":"2015-03-10T19:28:57","guid":{"rendered":"https:\/\/duckonwater.com\/?page_id=461"},"modified":"2023-06-19T14:55:42","modified_gmt":"2023-06-19T21:55:42","slug":"support-signup","status":"publish","type":"page","link":"https:\/\/duckonwater.com\/services\/support-signup\/","title":{"rendered":"Expert support for WordPress &#038; Shopify websites"},"content":{"rendered":"\n<h1>\n\t\tSupport for WordPress &#038; Shopify\n\t<\/h1>\n<h2>\n\t\tQuicker turn-around, smoother fixes, no long delays\n\t<\/h2>\n\t<p><em>We currently only provide support for <strong>WordPress<\/strong> and <strong>Shopify<\/strong> websites.<\/em><\/p>\n<p>Our support ticketing system offers a better process for resolving website problems.<\/p>\n<p>Just some of the benefits:<\/p>\n<ul>\n<li><strong>Dedicated support ticketing system<\/strong> &#8211; quick &amp; easy way to submit your problem<\/li>\n<li><strong>Fast response time<\/strong> &#8211; no more long waits, 48 hr response to tickets<\/li>\n<li><strong>Support history<\/strong> &#8211; go back and view past issues &amp; resolutions<\/li>\n<li><strong>No monthly charge<\/strong> &#8211; pre-pay for the amount of support time you would like<\/li>\n<li><strong>Standard Pricing<\/strong> &#8211; no complex pricing scale, we are keeping support costs to our standard hourly rate.<\/li>\n<\/ul>\n<p>We would like to know how many hours you would like.\u00a0Please fill out the form below and we will\u00a0send you your support account details.<\/p>\n<p>Please note:<\/p>\n<ul>\n<li>Price per hour: \u00a390<\/li>\n<li>Minimum of 2 hours per purchase<\/li>\n<li><a href=\"#support_terms\">Terms &amp; Conditions<\/a><\/li>\n<\/ul>\n\t\t\t<h3>Request Support<\/h3>\n\t\t\n\t\t\t\t\t\t\t&quot;*&quot; indicates required fields\n                        <form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_4' id='gform_4'  action='\/?page_id=461&#038;fl_builder#gf_4' data-formid='4' novalidate>\n                        <fieldset id=\"field_4_1\"   data-js-reload=\"field_4_1\"><legend class='gfield_label gform-field-label'>Contact Name*<\/legend>\n                                    <input name='input_1' id='input_4_1' type='text' value='' class='medium' tabindex='100'  aria-required=\"true\" aria-invalid=\"false\"   \/>\n                                <\/fieldset><label class='gfield_label gform-field-label' for='input_4_2'>Business Name*<\/label><input name='input_2' id='input_4_2' type='text' value='' class='medium'   tabindex='101'  aria-required=\"true\" aria-invalid=\"false\"   \/> <label class='gfield_label gform-field-label' for='input_4_7'>Email*<\/label>\n                            <input name='input_7' id='input_4_7' type='email' value='' class='medium' tabindex='102'   aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <label class='gfield_label gform-field-label' for='input_4_8'>Phone<\/label><input name='input_8' id='input_4_8' type='tel' value='' class='medium' tabindex='103'   aria-invalid=\"false\"   \/><label class='gfield_label gform-field-label' for='input_4_3'>How many hours you would like?*<\/label><select name='input_3' id='input_4_3' class='medium gfield_select' tabindex='104' aria-describedby=\"gfield_description_4_3\"  aria-required=\"true\" aria-invalid=\"false\"><option value='2'>2<\/option><option value='3'>3<\/option><option value='4'>4<\/option><option value='5'>5<\/option><option value='6'>6<\/option><option value='7'>7<\/option><option value='8'>8<\/option><option value='9'>9<\/option><option value='10'>10<\/option><option value='10+'>10+<\/option><\/select>Minimum of 2 hours.<label class='gfield_label gform-field-label' for='input_4_5'>It maybe better value for you to have a maintenance contract with us, please enter your details of requirements below and we can work out a bespoke plan with you.<\/label><textarea name='input_5' id='input_4_5' class='textarea medium' tabindex='105'     aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><label class='gfield_label gform-field-label' for='input_4_4'>Any questions? please enter them here<\/label><textarea name='input_4' id='input_4_4' class='textarea small' tabindex='106'     aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><fieldset id=\"field_4_6\"   data-js-reload=\"field_4_6\"><legend class='gfield_label gform-field-label gfield_label_before_complex'>I accept the Terms &amp; Conditions (detailed below)*<\/legend>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.1' type='checkbox'  value='Yes'  id='choice_4_6_1' tabindex='107'  \/>\n\t\t\t\t\t\t\t\t<label for='choice_4_6_1' id='label_4_6_1' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t\t\t\t\t<\/fieldset>\n         <input type='submit' id='gform_submit_button_4' class='gform_button button' value='Get Support' tabindex='108' onclick='if(window[\"gf_submitting_4\"]){return false;}  if( !jQuery(\"#gform_4\")[0].checkValidity || jQuery(\"#gform_4\")[0].checkValidity()){window[\"gf_submitting_4\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_4\"]){return false;} if( !jQuery(\"#gform_4\")[0].checkValidity || jQuery(\"#gform_4\")[0].checkValidity()){window[\"gf_submitting_4\"]=true;}  jQuery(\"#gform_4\").trigger(\"submit\",[true]); }' \/> <input type='hidden' name='gform_ajax' value='form_id=4&amp;title=&amp;description=&amp;tabindex=100' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_4' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='4' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_4' value='WyJbXSIsIjAwMWFiMDIzZjBmYmY5ZmZiN2ZlMDNkNjUwMjdkNTQ0Il0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_4' id='gform_target_page_number_4' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_4' id='gform_source_page_number_4' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n                        <\/form>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_4' id='gform_ajax_frame_4' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t<h2>Terms &amp; Conditions of Pre-Paid Support<\/h2>\n<ul>\n<li>A minimum purchase of 2 hours of support.<\/li>\n<li>Pre-Paid hours cannot be used instead of normal web work hours.<\/li>\n<li>A maximum of 2 hours of support can be used per ticket item. If we deem a support ticket item will take longer than this period we will inform you and quote accordingly suggesting a specific time for this work to take place.<\/li>\n<li>Support hours last up to 12 months from the date of purchase, after which they are no longer valid.<\/li>\n<li>Support hours do not stack i.e. remaining hours\u00a0cannot be rolled on to the next year.<\/li>\n<li>We aim to resolve issues within 48 hours of a support ticket. If we determine that it is a major issue\u00a0we will\u00a0contact you to arrange a specific block of time to fix the issue (this will be outside the\u00a048hr window).<\/li>\n<li>We will update you with how much time remains on your account after every completed ticket.<\/li>\n<li>Should we\u00a0determine that a support ticket will take longer than the remaining support time on\u00a0your\u00a0account, the ticket will be paused and you will be prompted to purchase more support hours. Once pre-paid hours are topped up then work on the ticket will commence.<\/li>\n<li>Support tickets will only be fulfilled during Duck On Water work hours (9: a.m. &#8211; 5:30 pm, Monday to Friday).<\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>Support for WordPress &#038; Shopify Quicker turn-around, smoother fixes, no long delays We currently only provide support for WordPress and Shopify websites. Our support ticketing system offers a better process for resolving website problems. Just some of the benefits: Dedicated support ticketing system &#8211; quick &amp; easy way to submit your problem Fast response time&hellip;<\/p>\n","protected":false},"author":1,"featured_media":458,"parent":3101,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/pages\/461"}],"collection":[{"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/comments?post=461"}],"version-history":[{"count":14,"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/pages\/461\/revisions"}],"predecessor-version":[{"id":3667,"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/pages\/461\/revisions\/3667"}],"up":[{"embeddable":true,"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/pages\/3101"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/duckonwater.com\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/duckonwater.com\/wp-json\/wp\/v2\/media?parent=461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}