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We would like to know how many hours you would like.
Please fill out the form below and we will send you your support account details.
- Price per hour: £50.
- Minimum of 2 hours per purchase.
Terms & Conditions of Pre-Paid Support
- A minimum purchase of 2 hours support.
- Pre-Paid hours cannot be used instead of normal web work hours.
- A maximum of 2 hours support can be used per ticket item. If we deem a support ticket item will take longer than this period we will inform you and quote accordingly suggesting a specific time for this work to take place.
- Support hours last up to 12 months from date of purchase, after which they are no longer valid.
- Support hours do not stack i.e. remaining hours cannot be rolled on to the next year.
- We aim to resolve issues within 48 hours of a support ticket. If we determine that it is a major issue we will contact you to arrange a specific block of time to fix the issue (this will be outside the 48hr window).
- We will update you with how much time remains on your account after every completed ticket.
- Should we determine that a support ticket will take longer than the remaining support time on your account, the ticket will be paused and you will be prompted to purchase more support hours. Once pre-paid hours are topped up then work on the ticket will commence.
- Support tickets will only be fulfilled during work hours (9:am – 5:30pm, Monday to Friday).